From pincode to proof of delivery

A courier marketplace works differently from a single carrier's website. Here is exactly what happens between your search and your delivery.

1

Tell us about the shipment

Pickup and delivery pincodes, weight and dimensions, package type, and whether it is cash on delivery. Dimensions matter — carriers bill on the greater of actual and volumetric weight.

2

We check serviceability

Every partner is tested against your route: does it collect from your pickup pincode, deliver to your destination, accept this package type and weight, support COD if you need it, and still have capacity today?

3

Compare and choose

Eligible partners are priced server-side from their own rate cards and shown side by side with delivery estimates, ratings and features. Sort by price, speed or rating — nothing is hidden.

4

Pay and book

Review the itemised charges, apply a coupon if you have one, and pay online or from your wallet. The booking, shipment, charges and first tracking event are written in a single database transaction, so you never end up with a half-created shipment.

5

Pickup and transit

The partner accepts the booking and schedules a pickup. Every status change from collection to the destination hub is timestamped and appears in your tracking history immediately.

6

Delivery and proof

On delivery the courier records the recipient name and captures a signature or photo. You can download the proof of delivery and tax invoice from your dashboard at any time.

What happens behind the scenes

Chargeable weight

Volumetric weight is L × W × H ÷ 5000. Whichever is greater — actual or volumetric — is what you are billed on. We show both before you pay.

Zones

Each partner maps its coverage onto zones. Your price comes from the rate-card cell for your origin zone, destination zone and weight band — the same table the partner publishes to us.

Commission

We earn a commission from the partner on completed bookings. It is deducted at settlement, not added to your price — which is why the rate you compare is the rate you pay.