Refunds apply where a booking is cancelled before pickup, where a courier partner rejects or fails to collect a shipment, or where the platform cancels a booking.
Cancellation before pickup
Cancellations made within the free-cancellation window receive a full refund. After that, the configured cancellation fee is deducted and the balance refunded.
Courier rejection or failed pickup
Full refund, including any platform fee.
Method and timing
Refunds are issued to your wallet by default, which is immediate, or back to the original payment method on request. Gateway refunds typically take up to the number of working days shown on the refund notice.
Last updated 01 Aug 2026.