You can cancel a booking from your dashboard at any time before the shipment is picked up, unless the operator has set an earlier cut-off.
Before you confirm a cancellation the system shows the exact refund calculation: amount paid, cancellation fee, and the amount that will be returned.
Once a shipment has been picked up it cannot be cancelled. Contact support to request a return to origin, which is charged at the partner's return rate.
Last updated 01 Aug 2026.